Client dashboard · Demo
Namaste, Rajesh
2 cases · 1 active · 1 resolved
IN-2026-0147 · Filed 12 May 2026
Star Health & Allied Insurance — ₹4,80,000
Policy SH-88214-GJ · Ground: Pre-existing condition (health)
Current forum
Insurance Ombudsman, Ahmedabad
Next date
4 Aug 2026
Case timeline
12 May 2026
Case registered & documents verified
Policy, rejection letter and discharge summary uploaded. KYC completed via DigiLocker.
13 May 2026
AI triage — Strong case (82/100)
Rejection cites a pre-existing condition outside the policy's waiting period. Contestable under IRDAI PPHI Regulations 2024. Lawyer confirmed.
15 May 2026
Legal demand notice served
Notice sent by registered email and courier demanding settlement of ₹4,80,000 with 18% interest within 15 days.
2 Jun 2026
IGMS complaint escalated
Insurer's reply unsatisfactory. Complaint escalated on IRDAI Bima Bharosa; SLA triggered.
24 Jun 2026
Ombudsman complaint filed
Complaint filed before the Insurance Ombudsman, Ahmedabad. Awaiting hearing.
4 Aug 2026
Ombudsman hearing
Personal hearing listed. Adv. Thapar will appear with the claimant.
Documents on file
View demand notice- Policy document.pdfVerified
- Rejection letter.pdfVerified
- Claim form & correspondence.pdfVerified
- Discharge summary.pdfVerified